Verbal Management of Aggression
Aggression management is a de-escalation skill for operatives. It helps defuse potentially dangerous situations before they escalate...
de-escalation
How to Detect Hostile Intent by Reading Body Language
Recognizing the subtle cues of body language that signal hostile intent can significantly enhance your ability to...
Managing Difficult Family Reunions Like an Operative
While intended to be occasions of joy and togetherness, can sometimes be challenging, echoing some of the...
How to Handle Irate Customers Like a Spy
The civilian’s guide on how to handle irate customers like a CIA officer for “normal” retail and...
